Maly is a seasoned professional with an impressive 15+ years of experience in the insurance sector, where she has honed her skills in handling multi-line claims and providing exceptional customer service for personal injury cases. Bringing a wealth of knowledge and a keen understanding of clients’ needs, she excels in managing complex claims with empathy and diligence. Maly holds an MBA from Bentley University and a Six Sigma Green Belt from Villanova University. She has an Accredited Advisor in Insurance designation from The Institutes.

As the leader of Mighty’s Client Experience team, Maly is dedicated to providing top-notch service by leveraging her extensive background in the insurance and tech industries to guide her team to success. Maly’s professional expertise is bolstered by her community service experience where she has been trained and certified as a rape crisis and crisis counselor for multiple organizations. Her unwavering focus on client satisfaction ensures that clients involved in auto accidents receive the highest level of care and support throughout their journey. Maly’s expertise not only plays a crucial role in delivering exceptional service but also fosters long-lasting client relationships, solidifying Mighty’s reputation as a trusted partner in the industry. Her commitment to excellence and passion for helping others make her an invaluable asset to both clients and the Mighty team.